FAQS

Frequently Asked Questions (FAQ)

1. What products do you sell?

We specialize in high-quality rolling papers and related smoking accessories. All our products are made with premium materials and can be customized to meet your specific needs.

2. Where do you ship from?

We ship from Hong Kong, ensuring fast and reliable delivery worldwide.

3. Do you ship internationally?

Yes! We offer worldwide shipping. Orders are processed on weekdays (Monday to Friday). Orders placed on weekends or public holidays will be processed the following business day.

  • Stock items: Dispatched within 5 business days after payment
  • Pre-order items: Dispatched within 7-15 business days after payment

You will receive a shipping confirmation email with tracking number once your order has been dispatched.

4. What is your return policy?

We accept returns for unopened products within 7 days of receipt. Items must be in their original condition and packaging. Please contact us at pufftime.net@gmail.com to initiate a return.

For full details, please refer to our Return & Refund Policy.

5. Do you offer wholesale?

Yes! We accept rolling paper wholesale orders from all regions around the world.

Wholesale Benefits:

  • High-quality materials
  • Customizable products to meet your brand or packaging requirements
  • Competitive bulk pricing
  • Worldwide shipping

For wholesale inquiries, bulk pricing, or partnership opportunities, please contact:

  • 📧 Email: pufftime.net@gmail.com
  • 💬 Telegram: @PuffTimeNet (for Crypto payment / OEM / Agency requests)

6. What payment methods do you accept?

We accept various payment methods including credit cards, debit cards, and cryptocurrency. All payments are processed securely through authorized payment gateways.

For cryptocurrency payments, please contact us via Telegram @PuffTimeNet.

7. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your delivery status on the courier's website. Please note that tracking information may take a few days to update after dispatch.

8. What if I receive a damaged or incorrect item?

If you receive a faulty, damaged, or incorrect item, please contact us at pufftime.net@gmail.com within 7 days of receiving your order with:

  • Your order number
  • Item name
  • Photos showing the defect, full product view, and shipping label

We will resolve the issue promptly and issue a full refund if the error was on our end.

9. Can I customize products for my brand?

Absolutely! We offer OEM services and can customize rolling papers with your brand logo, packaging design, and specifications. Contact us via:

  • 📧 Email: pufftime.net@gmail.com
  • 💬 Telegram: @PuffTimeNet

10. How do I contact customer support?

You can reach us through:

  • 📧 Email: pufftime.net@gmail.com
  • 💬 Telegram: @PuffTimeNet
  • 🌐 Website: www.pufftime.net

We typically respond within 24-48 hours during business days.

Last updated: 2025